Before you start monitoring and improving delivery processes, make sure all couriers are listed on the Manage teams page. You can also create virtual teams, if you want to analyze the performance of a group of couriers, regardless of the hub or team they belong to.
The Statistics page gives you an overview of courier and hub efficiency for the previous day and longer periods - last 7 days, last 30 days, or a custom range. On this page, you can:
View the total number of stops and the average number of stops per day and per courier
Determine how many couriers are averaging below or above a specific number of stops, and identify the couriers with the most and least number of stops for the chosen period
Identify the days with the lowest and highest number of stops.
Export the data as a report
With this information, you can:
Keep track of how your hub is doing, set goals, and monitor progress to improve performance consistently
Spot potential inefficiencies and address them proactively
Identify overloaded or underperforming couriers and redistribute tasks to ensure a fair workload distribution
Quickly generate reports to communicate findings with team members and other stakeholders
Learn how to gain insights using Statistics.→
The Delivery area analysis page offers an overview of historical hub performance. On this page, you can choose the type of data to show, such as stops and different types of shipments (returns, unsuccessful, etc.), to understand the workload distribution and make strategic decisions such as reassigning or employing additional couriers and re-organizing delivery regions.
Learn how to use the functionalities.→
The Courier analysis page offers an overview of individual courier performance within one week. On this page, you’ll be able to:
Total number of number of drop-offs, pickups, and stops during the week
See where each stop occurred and quickly identify stops with multiple shipments
Track vehicle movement and where the courier has spent the most time
See the days and hours when couriers typically experience the highest workload
With this information, you can:
Quickly assess the weekly performance to ensure fair compensation for couriers and subcontractors
Adjust the workload to distribute tasks among your team evenly
Use courier performance data to find areas for improvement, ensuring that individual and hub goals are consistently met
Identify reasons for delays, long distances, or extended time between stops, and address any issues
Learn how by reading this article.→
Manually organizing work can be time-consuming. Instead, use Delivery Planning to create optimized delivery plans, helping increase productivity and first-attempt delivery rate while onboarding new couriers and subcontractors faster and easier.
