Courier analysis

The Courier analysis page offers an overview of courier performance within one week. 

First, choose the team, courier, and date range you’re interested in.

Teams are couriers or OOH points grouped based on specific criteria. For example, all OOH points in the East London delivery area are one team. The criterion, in this case, is the delivery area. If you’re unable to change teams, it might be due to your account’s permissions.

A ‘No data for selected dates’ message will be displayed if no data is available for the selected week. In that case, try changing the date range.

Below are the numbers of drop-offs, pickups, and total stops for the week. That section is followed by the total number of shipments linked to each stop, and categorized by stop type (number of shipments dropped off and picked up). 

All the stops are shown on the map on the right side of the screen, allowing you to see precisely where each stop occurred. Stops with multiple drop-offs or pickups are shown as bigger circles. You can also click on each drop-off and pickup for further details. 

Show only drop-offs or pickups by clicking the toggle switch. This action will remove one type of stop from the map and any calculations on the page.

Understanding metrics

Stops by the hour of the day

The heatmap provides insights into courier activity throughout the day. Each cell represents a number of stops for a certain day and hour. Darker shades indicate a larger number of stops. 

This can help you quickly identify periods when a courier is most productive or overloaded with work. 

If you’re interested in a specific period within the week, you can select it on the heatmap. This will act as a filter, and only the selected stops will be shown on the map. Click outside the heatmap cells or press Reset to return to the initial state.

Stops by day of the week

The bar chart shows the daily distribution of pickups and drop-offs for the selected courier and date range. The average is shown as a thick purple or green line. 

This chart can help you spot trends and any deviations. Like the previous example, you can select a part of the chart you’re interested in and filter the data. 

Analyzing movement data

The courier's or vehicle's movement can be shown on the map, significantly shortening the analysis time. 

Click on the Show courier movement heatmap button.  The movement data is visualized as a heatmap, with orange and red shades indicating locations where the courier has spent the most time. 

After zooming in, the heatmap will change to show individual dots. Each dot represents the location of the courier or vehicle. You can click on the dots to view the specific date and time when the courier was at that location.

You can use this feature to make sure everything is working. For example, if you can’t see stops or movement, there is probably an issue with sending data to the platform from internal tools.

You can also highlight stops where the distance between the expected address and where the courier marked the drop-off or pickup is greater than 500 meters. To do so, click the button below the movement heatmap.

The reasons for such stops can vary. For example, they could be due to geocoding issues or the recipient requesting that the parcel be delivered to another location.